Q: How to get an accurate quotation for LED products?
A: Please provide the budget, application scenario, and specific dimensions (length/width). A CAD design drawing would be ideal for a customized configuration plan.
Q: How long does it take to receive a quotation?
A: Generally, we reply immediately upon receiving your inquiry. For urgent requests, please contact us through official messaging channels for an instant response.
Q: How do I choose the right dot pitch?
A: Choice depends on your requirements: screen resolution, application scenario, and viewing distance. We can calculate the exact pitch based on your needs.
Q: What is the general lead time for orders?
A: Standard products are usually shipped within 15 days. Customized products take approximately 30-45 working days, depending on order volume.
Q: What is the product warranty period?
A: The standard warranty is one year. Extended warranty services can be arranged upon request before placing an order.
Q: Do you provide installation support?
A: Yes, we provide free remote guidance covering structure construction, cabling, module installation, and final debugging.